Terms & Conditions

Agreement to Services

By engaging Ashleigh & Co. Estate Care Services (“Company”), the Client agrees to the following Terms & Conditions, which govern all services provided by the Company, its employees, contractors, and affiliates.

Scope of Services

• Ashleigh & Co. provides non-medical, estate-style home care and placement concierge services.

• Services include, but are not limited to, personal assistance with daily living, companionship, estate care coordination, and group home placement referrals.

• Medical services, skilled nursing, or clinical interventions are not provided.

Service Hours & Minimums

• Private pay services require a minimum of four (4) hours per visit.

• Medicaid, long-term care insurance, and other covered services will follow program-specific requirements.

• Requests for extended or overnight services must be scheduled in advance.

Payment Terms

• Private pay services are billed hourly, at the prevailing Company rate, unless otherwise agreed in writing.

• Invoices are due upon receipt, unless alternative arrangements are approved in advance.

• Late payments may incur a 5% monthly service charge.

• Clients are responsible for any fees not covered by Medicaid, insurance, or third-party payors.

Cancellations & Refunds

• Services canceled with less than 24 hours’ notice may be subject to a cancellation fee equal to 50% of the scheduled service cost.

• Prepaid services or retainers are non-refundable, except as required by law.

Client Responsibilities

The Client agrees to:

• Provide a safe, hazard-free environment for staff.

• Treat caregivers with dignity and respect.

• Refrain from requesting duties outside the scope of non-medical care.

• Notify the Company of changes in care needs or health status.

Confidentiality & Privacy

• Ashleigh & Co. maintains strict confidentiality in compliance with HIPAA and Texas privacy regulations.

• Client records are safeguarded and may only be shared with authorized individuals.

Liability & Indemnification

• The Company shall not be liable for injuries or damages resulting from circumstances beyond its control, including but not limited to unsafe premises or third-party negligence.

• Clients agree to indemnify and hold harmless the Company and its employees from claims arising out of services, except in cases of proven gross negligence or misconduct.

Termination of Services

• Either party may terminate services with seven (7) days’ written notice.

• The Company reserves the right to immediately terminate services if staff safety is at risk, or if policies are not followed.

Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of Texas.

Acknowledgment

By receiving services, the Client acknowledges that they have read, understood, and agree to these Terms & Conditions.